工作內容

行政及營運管理

• 維護車房營運記錄，包括庫存、財務交易和客戶信息
• 協助安排車房團隊的日程和會議
• 協助採購和庫存管理
• 監控和協助優化車房營運效率及生產力
• 與技術人員和營運團隊合作，確保工作流程順利並按時完成工作
• 尋找及協助實行簡化流程的方案

客戶服務

• 協助回覆查詢，提供優質的客戶服務
• 協助提升客戶滿意度，及維持良好顧客關係
• 處理顧客反饋並實施改進方案

營銷管理及業務發展

• 與營銷團隊合作，制定並實施符合車房目標的營銷策略
• 協助製作營銷材料，例如小冊子和傳單，用以推廣車房的服務和產品
• 確保所有營銷材料和溝通渠道的品牌一致
• 協助發掘業務發展機會，例如夥伴合作
• 針對潛在的目標市場和趨勢進行市場研究，為業務增長提供意見
• 協助制定和實施業務發展計劃，以擴大車房的客戶群和收入來源

工作要求

• 具有汽車或相關行業經驗者優先考慮
• 良好組織能力，能夠有效同時管理多項任務
• 良好溝通技巧
• 精通粵語和英語
• 熟悉車房運營，包括汽車術語和程序的知識
• 對業務發展原則和策略有基本了解
• 熟用辦公軟件（例如：Microsoft Office Suite）
• 熟練使用設計軟件或工具製作營銷材料

What You Will Deliver

Administrative Management & Operations Oversight

• Maintain organized and up-to-date records of garage operations, including inventory, financial transactions, and customer information.
• Coordinate schedules, appointments, and meetings for the garage team.
• Assist with procurement and inventory management, ensuring the availability of necessary supplies and equipment.
• Monitor and optimize garage operations to ensure efficiency, productivity, and adherence to quality standards.
• Collaborate with technicians and other staff to ensure smooth workflow and timely completion of tasks.
• Identify operational bottlenecks and propose solutions to streamline processes.

Customer Service

• Provide excellent customer service by promptly responding to inquiries, addressing concerns, and resolving issues.
• Maintain positive relationships with customers, ensuring their satisfaction and loyalty.
• Handle customer feedback and implement improvements based on customer insights.

Marketing Material Development

• Create compelling marketing materials, such as brochures, flyers, and digital content, to promote the garage's services and offerings.
• Collaborate with the marketing team to develop and implement marketing strategies that align with the garage's objectives.
• Ensure consistent branding across all marketing materials and communication channels.

Business Development

• Identify and pursue business development opportunities, such as partnerships, collaborations, and strategic alliances.
• Conduct market research to identify potential target markets and trends, providing insights for business growth.
• Assist in developing and implementing business development plans to expand the garage's customer base and revenue streams.

Who You Are 

• Previous experience in a similar role within the automotive or related industry is preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Fluent in both Cantonese and English.
• Customer-focused mindset with exceptional problem-solving abilities.
• Familiarity with garage operations, including knowledge of automotive terminology and procedures.
• Basic understanding of business development principles and strategies.
• Proficiency in using office productivity software (e.g.: Microsoft Office Suite).
• Proficiency in creating marketing materials using graphic design software or tools is a plus.

 What We Offer

• A multi-cultural team
• A company provides casual, flexible, and pet friendly working environment
• A company promotes learning, continuous improvement, and personal growth

GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.