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IT Project Manager

Key Roles and Responsibilities:

Day-to-day (40%)

  • Manages two support analysts (communications systems, desktop support, networking and servers, process improvement functions)
  • Support DevOps manager on SaaS tools
  • Excited to deep dive and fix escalated issues
  • Resourceful in securing help (internal and external) to resolve issues

Projects (60%)

  • Lead IT implementation projects (e.g., contact centre revamp and HR system launch)
  • Responsible for owning projects from concept to launch. Write requirements, functional specs, and project plans
  • Working knowledge of prioritization methods.
  • Work with local and international vendors

Requirements:

  • Proven experience in managing multiple projects; small to medium projects in a cross-functional environment
  • Technical proficiency in hardware and software, as well as remaining abreast in latest technological solutions
  • Solid knowledge in managing multiple vendors and program/project delivery
  • Good written and verbal communication skills with ability to articulate technical matters across various business functions
  • Ability to coach junior team members
  • Strong interpersonal skills and teamwork
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