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Deputy Head of Corporate

What you will be doing:

  • manage sales and Operations team - this includes driving Sales to meet team's quarterly and annual targets
  • in charge of the operations including the allocation of resources and monitoring daily operations to ensure healthy P&L
  • stipulate SOP, KPI and action plan for current customers and onboard new customers to consistently enhance quality operations
  • establish contracts, billing workflow, pricing and ensure operation service level
  • recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • communicate job expectations, planning, monitoring, appraising and reviewing job contributions
  • monitor, analyze, and report to the management on monthly and quarterly KPI and P&L
  • handle marketing campaign
  • update job knowledge by participating in educational opportunities
  • responsible for fleet management and operations systems (TMS) implementation
  • manage relationships with subcontractors and driver partners
  • serve as primary point of contact when there are customer issues related to Customer Service, or accidents of drivers
  • communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • work closely with Head of Corporate and management team to set and/or implement policies, procedures and systems 
  • communicate with legal department for SLA for client

You may fit this role if you:

  • are Diploma Graduate or above in business, supply chain, logistics or related discipline
  • have at least 10 years' experience in courier industry, warehouse, trucking company or freight forwarding industry in which 3 years in courier industry or familiar with vehicle management
  • have good command of written and spoken Cantonese English and Mandarin
  • are familiar with van, truck & warehouse renting and operations workflow
  • have knowledge of Transport management System (TMS) & warehouse management system (WMS)
  • are proficient in Microsoft Office and advance excel skills, with basic computer and software knowledge
  • are proficient in Chinese and English typing
  • are hard-working, careful, active, responsible, able to work under pressure and fast-paced work environment with long hours
  • are enthusiastic in logistics, technology and e-commerce

 

The role requires: 

  • excellent interpersonal skills, organizational skills and logical thinking skills
  • people management & conflict management
  • decision-making
  • ability to demonstrate been able to translate business strategy into day to day delivery
  • strong commercial understanding
  • ability to manage and influence key stakeholders
  • previous accountability for profit targets

 

Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India, and Taipei City and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.

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