Assistant Team Lead, Customer Service

Hong Kong
Full Time
Customer Service
Mid Level

What you will be delivering 

  • Oversee the day-to-day operation of the center operation
  • Allocate manpower resources
  • Motivate frontline to improve performance
  • Ensure KPI is met with the guidelines and standard
  • Identify existing and potential obstacles in CS Team
  • Reply to customers’ comments and complaints via email and other online platforms
  • Perform professional customer service and create a good experience for our customers

Who you are

  • Holder of Associate’s Degree or above
  • Minimum 1-2 years experience in a call center
  • Excellent command of written and spoken Chinese and English
  • Proficient in MS Office
  • Able to anticipate obstacles and take initiative to solve the problems
  • Experience in leading a team

What we offer

  • Clear growth path
  • Casual working environment
  • Attractive attendance bonus & other incentive bonus
  • Food, drinks, and beer on tap
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

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