Customer Service Officer

Hong Kong
Full Time
Customer Service
Entry Level

What you will be delivering

  • Provide quality customer services to prospective and existing clients in a professional manner
  • Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
  • Make warm/cold calls to existing and potential customers
  • Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
  • Monitor and analyze monthly promotion/campaigns
  • Assist in any ad hoc tasks assigned by team lead and Managers

Who you are

  • Fresh Grads are welcome (Candidate with more experience will be considered for the position of Senior Customer Service Officer)
  • Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail.
  • Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility.
  • Proficient in Microsoft Word, Excel and Chinese word processing.
  • Good command of spoken and written English and Chinese.

What We Offer

  • Clear growth path
  • Casual working environment
  • Food, drinks, and beer on tap
  • A multi-cultural team
  • 9am to 6pm, 5-day work week (4 x weekdays plus 1 x weekend)
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

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