Customer Service Representative 客戶服務主任

Hong Kong, Hong Kong
Full Time
Customer Service
Entry Level


  • 透過電話提供合適物流服務
  • 處理客戶的顧慮和投訴
  • 通過電郵及其他網上平台為客戶解答疑難
  • 提供專業的客戶服務,為客人創造難忘的體驗
  • 協助助理主管及主管處理日常事務


  • 中學畢業或以上程度 (歡迎應屆畢業生)
  • 一年客戶服務經驗者優先考慮
  • 良好的溝通技巧及解難能力
  • 勤奮好學,注重細節
  • 積極態度和善於團隊合作
  • 良好的中(廣東話及普通話)、英文書寫和口語能力


  • 勤工獎及其他獎金
  • 明確的成長路徑
  • 舒適的工作環境
  • 小食,飲品及啤酒無限量供應
  • 多元文化團隊
  • 公司提供自由度、彈性和寵物友好的工作環境
  • 公司提倡學習、持續改進和個人成長


What you will be deliver 

  • Provide logistics arrangement services via phone
  • Solve customers’ concerns and complaints with a positive attitude
  • Reply to customers’ comment via email and other online platforms
  • Perform professional customer service and create a good experience for our customers
  • Facilitate Assistant Team Leaders and Team Leaders

Who you are 

  • HKCEE or HKDSE or above (Fresh Grad is also welcome)
  • One year customer service experience is preferred
  • Excellent work ethics, communication, and problem-solving skills
  • Eager to learn, with strong attention to detail
  • A team player with a positive attitude and solid interpersonal skills
  • Good command of written and spoken Chinese (Cantonese and Mandarin) and English   

What we offer

  • Attractive attendance bonus & other incentive bonus
  • Clear growth path
  • Casual working environment
  • Food, drinks, and beer on tap
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth 


GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.


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