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Senior Operations Manager

Your Delivery 

  • In charge of the operations for the department, allocation of resources, and monitor daily operations to ensure healthy P&L
  • Stipulate SOP, KPI, and action plan for current customer and new customer onboard to consistently enhance quality operations
  • Establish contacts, billing workflow, pricing, and ensuring operation service level
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Assist top management to monitor the monthly and quarterly KPI and P&L in the department, analyze and report to management
  • Handle marketing campaign
  • Update job knowledge by participating in educational opportunities;
  • Responsible for fleet management and operations systems (TMS) implementation
  • Manage relationships with subcontractor and driver-partner
  • Serve as the primary point of contact when there are customer issues related to
  • Customer Service, or accidents of driver
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with Head of Corporate and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
  • Communicate with the legal department for SLA for the client

Our Request

  • Diploma Graduate or above in business, supply chain, logistics, or related discipline
  • At least 10 years experience in courier industry, warehouse, trucking company or freight forwarding industry in which 3 years in courier industry or familiar with vehicle management
  • Familiar with van, truck & warehouse renting, and operations workflow
  • Knowledge of Transport Management System (TMS) & warehouse management system (WMS)
  • Hard-working, careful, active, responsible, enable to work under pressure and fast-paced work environment with long hours
  • Enthusiastic in logistics, technology, and e-commerce

Perks and Benefits

  • Birthday Leave
  • Medical and Dental
  • Start-up Work Environment 
  • Flexible Work Arrangement
  • GOGOX New Joiner Kit

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

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