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CS Team Leader

Job Description

  • Perform day-to-day operations of call center and ensure service level met
  • Identify enhancement opportunities and implement feasible improvement measures so to raise service quality
  • Supervising the performance of team member with around 12-18 colleague

Job Requirements

  • Form 5 or above
  • 3 Years Experience in hotline customer service and 1 year or above team leader experience
  • Good command of English, Cantonese and Mandarin
  • Fast Chinese typing
  • Excellent interpersonal and communication skills
  • Mature, proactive and independent
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