View Our Website View All Jobs

Customer Excellence Officer

Key Roles and Responsibilities:

  • Support Customer Service Team process improvement programs to enhance customer satisfaction
  • Provide communications, coaching and training to Customer Service Officers to ensure competency,  commitment and compliance with service excellence programs and initiatives
  • Able to point out issues in Customer Service Team and monitor daily call quality and quantity
  • Design and facilitate activities which reinforce the priority of excellence in service delivery and support culture change
  • Foster a sense of teamwork and continuous improvement in Customer Service Team
  • Prepare periodic report and presentation on management purposes



  • Holder of Associate‚Äôs Degree or above
  • At least 2 years relevant quality management experience
  • Exposure to training and related expertise is an advantage
  • Willing to perform shift duty and 5.5 working days
  • Excellent communication and presentation skill
  • High level of patience and observation skill to view matters in a holistic manner
  • Good command of written and spoken Chinese (Cantonese and Mandarin) and English


We Offer:

  • Competitive salary package
  • Flexible working hours
  • Medical and dental insurance
  • Attractive attendance bonus & other incentive bonus
  • Free flow of snacks and soft drinks
  • Energetic work environment  
Read More

Apply for this position

Apply with
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file