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Customer Excellence Officer

Key Roles and Responsibilities:

  • Support Customer Service Team process improvement programs to enhance customer satisfaction
  • Provide communications, coaching and training to Customer Service Officers to ensure competency,  commitment and compliance with service excellence programs and initiatives
  • Able to point out issues in Customer Service Team and monitor daily call quality and quantity
  • Design and facilitate activities which reinforce the priority of excellence in service delivery and support culture change
  • Foster a sense of teamwork and continuous improvement in Customer Service Team
  • Prepare periodic report and presentation on management purposes

 

Requirements:

  • Holder of Associate‚Äôs Degree or above
  • At least 2 years relevant quality management experience
  • Exposure to training and related expertise is an advantage
  • Willing to perform shift duty and 5.5 working days
  • Excellent communication and presentation skill
  • High level of patience and observation skill to view matters in a holistic manner
  • Good command of written and spoken Chinese (Cantonese and Mandarin) and English

 

We Offer:

  • Competitive salary package
  • Flexible working hours
  • Medical and dental insurance
  • Attractive attendance bonus & other incentive bonus
  • Free flow of snacks and soft drinks
  • Energetic work environment  
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