We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Minimum of SPM or Diploma.
• At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).
• Strong communication skills, problem-solving ability, and work ethic.
• Attention to detail and eagerness to learn.
• Positive attitude and teamwork skills.
• Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English.
• Senior roles will be considered for candidates with more experience.