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Assistant Team Lead, Customer Service

Your Delivery

  • Oversee the day-to-day operation of the center operation
  • Allocate manpower resources
  • Motivate frontline to improve performance
  • Ensure KPI is met with the guidelines and standard
  • Identify existing and potential obstacles in CS Team
  • Reply to customers’ comments and complaints via email and other online platforms
  • Perform professional customer service and create a good experience for our customers

 

Our Request

  • Holder of Associate’s Degree or above
  • Minimum 1-2 years experience in a call center
  • Excellent command of written and spoken Chinese and English
  • Proficient in MS Office
  • Able to anticipate obstacles and take initiative to solve the problems
  • Experience in leading a team

 

We Offer

  • Competitive salary package
  • Attractive bonuses
  • Birthday leave
  • Medical and dental insurance
  • Attractive attendance bonus & other incentive bonus
  • Free flow of snacks and soft drinks
  • Energetic work environment  

 

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

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