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Customer Service Executive

Previously known as GOGOVAN, GOGOX is Asia’s pioneer app platform that connects users with a network of thousands of drivers for same day, on-demand delivery and transportation needs. We operate in over 350 cities in Hong Kong, Singapore, China Taiwan, Korea, India and Vietnam.

Your Delivery:

  • Handle all inbound calls and emails
  • Manage all complaints/enquiries 
  • Ensure timely follow up and closure of complaints
  • Provide all other general administrative support where and when required.

Our Request:

  • Minimum 1 year experience in customer service experience vice or equivalent experience; call center experience will be a plus
  • Must be proficient in the use of Microsoft Office 
  • Must be able to work independently in a stressful and fast-paced environment
  • Expertise in troubleshooting and problem resolution
  • Customer service orientated
  • Good communication skills, telephone, interpersonal and customer service skills
  • Must be able to work on alternate weekends and public holidays.

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

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